Privacy policy
PRIVACY POLICY
In accordance with the legislation in force on the Protection of Personal Data, and specifically in compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons, with regard to the processing of personal data personal data and the free circulation of this data (hereinafter, the General Data Protection Regulation), as well as by Organic Law 3/2018, of December 5, on the protection of personal data and the guarantee of digital rights (hereinafter, LOPD), Digest Test informs users about the Privacy Policy that will apply to the processing of personal data that, where applicable, the User provides or has provided to
Digest Test .
Below you will find all relevant information applicable to our use of the personal data of our customers and users, regardless of the channel or means through which you interact with Digest Test: via our website https://digestest.com/ ( in continued , Web).
This privacy policy will always be available via the Web so that you can consult it when you consider it appropriate, and also, and as long as Digest Test requests personal data for a specific purpose, we will inform you in detail about the specific treatment that in each case will be carried out with your data.
Who is the data controller?
The personal data provided, where applicable, will be processed by Centro Digest Test (hereinafter referred to as Digest Test), whose contact details are as follows:
Address:
Why do we process data? What data do we process? Why do we treat them? And until when?
Personal data will be processed for different purposes, depending on the reason for which it was provided and the relationship that, if any, exists with Digest Test.
Next, we will establish the main purposes for which we can process your data:
1. Manage existing business relationships between Digest Test and its customers or suppliers.
If you are a Digest Test customer or supplier, your data is processed to manage the relationship that unites us. If you provide us with a service or product, or if, on the contrary, we provide the service to you, for example through our online store, both parties need data to be able to communicate with us, bill us and inform us about the operations and processes used by each party in the normal course of its activities.
In these cases, i.e. whether you are a Digest Test customer for the use of our online store or a service provider, the data processed by Digest Test are identifiers (name, surname, postal address, e-mail address, postal code, telephone. . .) and the economic, financial or banking data, necessary to fundamentally manage the invoicing/payment of products from the online store and all the fiscal obligations associated with the relationship.
Specifically, the data of our customers (understanding customers, those users who have made a purchase via the Web), will be used to:
a) You contact us in those cases where there is an incident or an important communication related to your order or purchase.
b) Manages the payment of purchased products, regardless of the means of payment used.
c) Manage possible returns once you have made a purchase and handle product information requests.
d) For billing purposes and to manage the creation of tickets and invoices for purchases you have made.
e) Activating the necessary mechanisms to prevent possible fraud during the purchase process.
f) Submit surveys that allow us to know your satisfaction with the Digest Test and, with it, to improve our services.
The legitimacy of the data processing specified in sections a), b), c) and d) is found in the execution of the contract that exists between the parties (Purchase and sale contract in the case of customers, and service contract). services in the case of Digest Test providers). Treatments e) and f) are based on the legitimate interest of Digest Test
The data will therefore be kept as long as the commercial relationship between both parties remains in force.
If you are a customer, we will process your data for the time necessary to manage your purchases, including possible returns, complaints or complaints associated with the purchase of those products from the customer service department.
We also inform you that the respective data may be communicated to third parties involved in the development of the existing relationship for the sole purpose of allowing them to correctly perform the functions assigned to them (financial institutions, fraud detection and prevention entities, technological service providers , providers and collaborators of logistics, transport and delivery services, providers of services related to customer service, providers and collaborators of services related to marketing and advertising) and during the time strictly necessary to carry out their activity, not being treated by them nor preserved. beyond what is defined here.
Respond to questions, requests or requests made by users and sent through any of the contact e-mails provided on the Web (info@digestest.ro) or through the Web chat.
In other words, if you want to contact us with a question or request and you send us an e-mail to one of the specified addresses or access the online chat, your data (identification data that you have provided to us by e- mail and the e-mail address from which you write to us) will be processed by Digest Test to respond to your request or question.
Obviously, we would not have your data and we would not be able to respond to you if you had not written to us before, so the basis of consent for this treatment will be the consent you gave us when you contacted us voluntarily.
In any case, this data will be kept by Digest Test for the time necessary to respond to your request or question and to consider it definitively closed. Afterwards, and if within two months of our response, that contact has not given rise to a commercial relationship between the two, they will be deleted.
If you submit your inquiry via chat, you should be aware that the chat feature is owned by Shopify. By using the chat, you also agree to its terms of use and privacy policy.
Manage your user registration on the web
In this case, in addition to the identification data that will be requested (name, surname, address, contact phone number... and in general all those marked with an asterisk as mandatory data), the user will be asked for a password to be checked after each access to your account.
Therefore, we will process your data to identify you as its user and to be able to provide you with access to the various functionalities of the Web that exist for registered users.
The basis of legitimacy for this treatment is found in the consent you expressly give us when you tick the box created for this purpose showing your desire to create an account and entering a password for this purpose.
We will process your data as long as you maintain your status as a registered user on our website, i.e. indefinitely until you request to unsubscribe.
4. Manage the Newsletter service and other marketing purposes
Digest Test will use your data to send commercial advertising communications and personalized information about our products or services by electronic means, as long as you have expressly requested to register for the Newsletter service by completing the form on the Web and accepting the applicable data. protection policy by checking the appropriate box.
Digest Test will process the identification data provided by users subscribed to the Newsletter in order to send such communications, especially e-mail.
The basis of legitimacy for this treatment is found in the consent you expressly give us when you fill in your e-mail on the Web and check the box created for this purpose showing your desire to sign up for this service.
You can withdraw your consent at any time and free of charge, although this will not affect the legality of previous treatments or the fact that you make a purchase again, but once withdrawn, you will no longer receive the Digest Test Newsletter . . .
You can request to unsubscribe from the Newsletter by email to info@digestest.ro or by clicking on the unsubscribe link that you will find in each of the Newsletters we send you.
This data processing involves the analysis of your user profile, therefore, based on legitimate interest, we will study your preferences to determine which products best suit your style when we send you information.
The personal data used to send the Newsletter will be kept, for this purpose, indefinitely, unless you request cancellation or express your opposition to continue receiving such communications.
We also inform you that the respective data may be communicated to third parties involved in the design and/or sending of these communications on behalf of The personal data used to send the Newsletter will be kept, for this purpose, indefinitely, unless you request opt-out or object to continuing to receive such communications.
We also inform you that the respective data may be communicated to third parties involved in the design and/or sending of these communications on behalf of The personal data used to send the Newsletter will be kept, for this purpose, indefinitely, unless you request opt-out or object to continuing to receive such communications.
We also inform you that said data may be communicated to third parties involved in the design and/or sending of these communications on behalf of Digest Test (technological service providers and providers and collaborators of services related to marketing and advertising) and strictly for the time being. necessary. to carry out their work, not being processed by them or kept beyond what is defined here.
On the other hand, Digest Test may run contests or brand promotions through its website or social media profiles. In such cases, your participation will be conditioned on the prior acceptance of the legal bases and the corresponding data protection policy, which you will always have available in the publication communicating the action. In these cases, your data will be processed under the conditions specified in each of the legal bases We recommend that you read these bases carefully before participating.
Also, Digest Test informs that events, campaigns or any other type of advertising information about the services it offers or the actions it carries out will be published through its social networks, the user accepting to be the recipient of said information for the simple fact of to do this. .friend" or follower" of Digest Test on social media. If you do not wish to receive this information on your social media profiles, you must unfollow us on them.
5. Manage user participation in candidate selection processes when they have completed the appropriate web form.
In this case, in addition to the identification data appearing on the form itself, all the data included in the sent CV will be processed, such as academic and professional data, training/qualifications, student history, professional experience, membership of colleges or Associations professional... (technological service providers and providers and collaborators of services related to marketing and advertising) and strictly for the time being. necessary. to carry out their work, not being processed by them or kept beyond what is defined here.
On the other hand, Digest Test may run contests or brand promotions through its website or social media profiles. In such cases, your participation will be conditioned on the prior acceptance of the legal bases and the corresponding data protection policy, which you will always have available in the publication communicating the action. In these cases, your data will be processed under the conditions specified in each of the legal bases We recommend that you read these bases carefully before participating.
Also, Digest Test informs that events, campaigns or any other type of advertising information about the services it offers or the actions it carries out will be published through its social networks, the user accepting to be the recipient of said information for the simple fact of to do this. .friend" or follower" of Digest Test on social media. If you do not wish to receive this information on your social media profiles, you must unfollow us on them.
5. Manage user participation in candidate selection processes when they have completed the appropriate web form.
In this case, in addition to the identification data appearing on the form itself, all the data included in the sent CV will be processed, such as academic and professional data, training/qualifications, student history, professional experience, membership of colleges or Associations professional... (technological service providers and providers and collaborators of services related to marketing and advertising) and strictly for the time being. necessary. to carry out their work, not being processed by them or kept beyond what is defined here.
On the other hand, Digest Test may run contests or brand promotions through its website or social media profiles. In such cases, your participation will be conditioned on the prior acceptance of the legal bases and the corresponding data protection policy, which you will always have available in the publication communicating the action. In these cases, your data will be processed under the conditions specified in each of the legal bases We recommend that you read these bases carefully before participating.
Also, Digest Test informs that events, campaigns or any other type of advertising information about the services it offers or the actions it carries out will be published through its social networks, the user accepting to be the recipient of said information for the simple fact of to do this. .friend" or follower" of Digest Test on social media. If you do not wish to receive this information on your social media profiles, you must unfollow us on them.
5. Manage user participation in candidate selection processes when they have completed the appropriate web form.
In this case, in addition to the identification data appearing on the form itself, all the data included in the sent CV will be processed, such as academic and professional data, training/qualifications, student history, professional experience, membership of colleges or Associations professional...
Frequent questions
Can I take a test without a medical recommendation?
All the tests in the Digest Test portfolio can be done without a medical recommendation. However, we recommend that you contact a specialist doctor for the interpretation of the results and later for the recommendation of a personalized treatment.
The results of the food sensitivity test are presented in a clear manner and are accompanied by information and recommendations that allow you to reconfigure your diet yourself. However, we recommend that you consult a specialist/nutritionist to help you configure your diet to avoid nutritional deficiencies as a result of eliminating some foods from your daily diet.
The results of microbiome/intestinal dysbiosis tests are very complex and must be interpreted by a specialist considering the patient's clinical picture. Moreover, the personalized treatment can only be configured by a specialist after a thorough consultation about the patient's medical history and the medical history of family members. Likewise, in the case of vaginal dysbiosis, endometriosis, brain status, neurotransmitters, organic acids, SIBO tests.
How do I order online?
Access our platform www.digestest.ro , click on the online order.
- Select the desired test
- Add to cart and follow the instructions with the requested data. Name, surname, delivery address, telephone number, email address.
- Payment can be made online with the card, cash on delivery, bank transfer or in interest-free installments with a credit card issued by a bank from the displayed list.
You can order any test from our portfolio with delivery from any point in the country.
How do I get the kit?
The kits are delivered throughout the country in a maximum of 24-48 hours. Orders placed on Friday will be prepared for delivery on Monday.
The kits are provided especially for international transport with everything necessary for sampling at home or by a specialist.
How do I harvest?
- Samples Venous blood
Blood samples are collected at the Sante Clinic at any point in the country. The patient comes to the clinic on the scheduled day (the appointments are made through us) with the collection kit.
- Stool samples
Stool samples are collected at home by the patient following the instructions inside the kit.
- Vaginal secretion samples
Vaginal secretion samples can be collected at home by the patient or by a specialist doctor.
The samples for the Endometriosis test must be collected by a specialist doctor.
- Urine samples
Urine samples are collected at home by the patient following the instructions inside the kit.
- Exhaled air samples
Exhaled air samples are collected at home by the patient following the instructions inside the kit.
How do I send the sample?
- Blood samples
After collecting the samples at the Sante Clinic, we take care of the international transport.
- Stool samples
Prepare the package following the instructions in the transport protocol. Ask the courier at number 0753.109.866 one day before sending the sample to request our transport AWB. On the scheduled day, you will be contacted by the international courier TNT or UPS. You can track the courier's route in real time by entering the awb number on the transport company's website. Parcels usually arrive in less than 24 hours at the laboratory in Spain.
- Vaginal secretion samples
Prepare the package following the instructions in the transport protocol. Ask the courier at number 0753.109.866 one day before sending the sample to request our transport AWB. On the scheduled day, you will be contacted by the international courier TNT or UPS. You can track the courier's route in real time by entering the awb number on the transport company's website. Parcels usually arrive in less than 24 hours at the laboratory in Spain.
- Urine samples
Prepare the package following the instructions in the transport protocol. Ask the courier at number 0753.109.866 one day before sending the sample to request our transport AWB. On the scheduled day, you will be contacted by the international courier TNT or UPS. You can track the courier's route in real time by entering the awb number on the transport company's website. Parcels usually arrive in less than 24 hours at the laboratory in Spain.
- Exhaled air samples
After collecting the samples at home, call the number 0753.109.866. to send you the courier to pick up the samples.
How do I get the results?
Once you receive the kit, you will find inside the kit a QR code with which you can automatically log in to the laboratory's website to download the results. All QR codes are secured according to EU regulations